Erlang C & Excel

Peter H|gfeldt <>
Sat May 12 13:58:15 CEST 2001


erlang.org is for the programming language Erlang. For traffic 
calculations, please try www.erlang.com.

Regards, 

Peter 

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Peter Högfeldt			e-mail  : 
Open Telecom Platform
Ericsson Utvecklings AB
S-126 25 STOCKHOLM, Sweden


On Sat, 12 May 2001, Michael Withey wrote:

> 
> I use an Erlang C calculation to assess Call Centre staff required on any given day.
> 
> The team producing these figures currently use an Erlang calculator, which takes time to input figures and type the answers into an Excel Spreadsheet.
> 
> Do you know where I can find an Excel formula download for Erlang C ? Do I use the GAMMADIST formula in Excel ?
> 
> Also is Erlang C the most modern method used for estimating Call Centre traffic or are we a little out of date ?
> 
> Best Regards,
> 
> Mike (England)
> 
> 
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