What is an acceptable AVAILABILITY %...

[Hawes, Drew]

for an 80% calls answered in 20 seconds

3 min AHT

hrs of operation from 6am to 11pm


____________________________________________________________________________

Disclaimer: The information contained in this communication is confidential
and proprietary, is intended only for the use of the recipient named above,
and may be legally privileged.  If the reader of this message is not the
intended recipient, you are hereby notified that any dissemination,
distribution, or copying of this communication, or any of its contents, is
strictly prohibited. If you have received this communication in error,
please re-send this communication to the sender and delete the original
message and any copy of it from your computer system. 

____________________________________________________________________________