Erlang C & Excel
Sat May 12 12:22:55 CEST 2001
I use an Erlang C calculation to assess Call Centre staff required on any given day.
The team producing these figures currently use an Erlang calculator, which takes time to input figures and type the answers into an Excel Spreadsheet.
Do you know where I can find an Excel formula download for Erlang C ? Do I use the GAMMADIST formula in Excel ?
Also is Erlang C the most modern method used for estimating Call Centre traffic or are we a little out of date ?
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