Erlang

Ely Hobbick <>
Wed Sep 5 22:19:46 CEST 2001


Did you ever send answer on this question.....
I use an Erlang C calculation to assess Call Centre staff required on any
given day.  The team producing these figures currently use an Erlang
calculator, which takes time to input figures and type the answers into an
Excel Spreadsheet.  Do you know where I can find an Excel formula download
for Erlang C ? Do I use the GAMMADIST formula in Excel ?  Also is Erlang C
the most modern method used for estimating Call Centre traffic or are we a
little out of date ?  Thanks	
Ely Quiroga Hobbick
 <<...OLE_Obj...>> 
115 Wild Basin
Austin, Texas  78746
512-682-6017


Arm yourself with powerful trading tools from CyberTrader
http://www.cybertrader.com/
RULE THE STREET!!


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
CyberTrader does not accept buy or sell orders or cancels through this medium and is not responsible for any orders 
so placed. The information transmitted is intended only for the person or entity to which it is addressed and 
may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use 
of, or taking of any action in reliance upon, this information by persons or entities other than the 
intended recipient is prohibited. If you received this in error, please contact the sender and delete the material 
from any computer.
 
WARNING: All email sent to or from this address will be received or otherwise recorded by the Charles Schwab 
corporate email system and is subject to archival, monitoring or review by, and / or disclosure to, someone 
other than the recipient.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



More information about the erlang-questions mailing list