Wed Sep 5 22:19:46 CEST 2001
Did you ever send answer on this question.....
I use an Erlang C calculation to assess Call Centre staff required on any
given day. The team producing these figures currently use an Erlang
calculator, which takes time to input figures and type the answers into an
Excel Spreadsheet. Do you know where I can find an Excel formula download
for Erlang C ? Do I use the GAMMADIST formula in Excel ? Also is Erlang C
the most modern method used for estimating Call Centre traffic or are we a
little out of date ? Thanks
Ely Quiroga Hobbick
115 Wild Basin
Austin, Texas 78746
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