<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; "><BR><DIV><DIV>On Sep 12, 2005, at 1:52 , Joe Armstrong (AL/EAB) wrote:</DIV><BR class="Apple-interchange-newline"><BLOCKQUOTE type="cite"><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Monaco" size="2" style="font: 10.0px Monaco"><SPAN class="Apple-converted-space"> </SPAN>I disagree - it *is* a valid comment - and it is a statement of fact</FONT></P> <P style="margin: 0.0px 0.0px 0.0px 0.0px; font: 10.0px Monaco; min-height: 14.0px"><BR></P> <P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Monaco" size="2" style="font: 10.0px Monaco"><SPAN class="Apple-converted-space"> </SPAN>Richard said "I found it difficult to read" - the consequence of this will be</FONT></P> <P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Monaco" size="2" style="font: 10.0px Monaco">that he presumably not read the page unless he is not well motivated to do so.</FONT></P></BLOCKQUOTE><BR></DIV><DIV> First, let me apologize for perpetuating this thread digression, but there's a subtlety that was missed in here:</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV> 1) He said it's hard to read, but didn't give much of an indication as to how it was difficult to read.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV> 2) In a private message, he described what the page looked like to him, and it was not what was specified (``In this year's Mozilla, it prints as pale grey on white.'').</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV> For #1, I don't believe it's constructive to tell people that something is bad and point them off at endless volumes of information about what is good hoping they'll spend time absorbing all of it and realize what small mistake was made. It's just not that hard to say, ``I have trouble reading this because of the low contrast between the grey text and the white background.'' At that point, it would've been obvious that something wasn't working correctly.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV> For #2, this sounds like user error. The web page specifically called for a black background, which is how it was rendered on my screen. In order to get the background to be white, one would have to either be using a browser that doesn't understand web standards, or one would've had to have partially overridden what the designer had requested. Perhaps there are other possibilities, but I don't know what they were, because no further information was given.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV> So, in summary, when I said it's not a valid complaint, perhaps I should've said it's not a constructive complaint. From what I've been able to gather after the initial complaint, it sounds more like user-error, which (I would say) would make it a completely invalid complaint.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV> Sorry again for dragging this along. The java discussion was somewhat interesting at the beginning, at least.</DIV><BR><DIV> <P style="margin: 0.0px 0.0px 0.0px 0.0px; font: 10.0px Monaco">--</P><P style="margin: 0.0px 0.0px 0.0px 0.0px; font: 10.0px Monaco">SPY My girlfriend asked me which one I like better.</P><P style="margin: 0.0px 0.0px 0.0px 0.0px; font: 10.0px Monaco">pub 1024/3CAE01D5 1994/11/03 Dustin Sallings <<A href="mailto:dustin@spy.net">dustin@spy.net</A>></P><P style="margin: 0.0px 0.0px 0.0px 0.0px; font: 10.0px Monaco">| Key fingerprint = 87 02 57 08 02 D0 DA D6 C8 0F 3E 65 51 98 D8 BE</P><P style="margin: 0.0px 0.0px 0.0px 0.0px; font: 10.0px Monaco">L_______________________ I hope the answer won't upset her. ____________</P><P style="margin: 0.0px 0.0px 0.0px 0.0px; font: 10.0px Monaco"><BR class="khtml-block-placeholder"></P> </DIV><BR></BODY></HTML>