Novice Erlang Questions

Lennart Ohman <>
Fri Oct 21 16:00:01 CEST 2005


Hi Rebecca,
it seems sound to want to understand what the criterias of
ones job is, and how to be able to best meet them.

I suspect that what you are looking for is not actually
the Erlang you have found here, but rather the measurement unit
and calucation model Erlang. It can for instance helps an
engineer to estimate how many telephone lines needed to serve
a certain function.
There might of course be someone reading this list who can
answer you, though I believe you will find better answers at
www.erlang.com (which deals with the "Erlang formula" rather than
the programming language Erlang, which this list is about).

Best Regards,
Lennart



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________________________________________
From: 
[mailto:] On Behalf Of Calsada, Rebecca
Sent: Friday, October 21, 2005 3:33 PM
To: 
Subject: Novice Erlang Questions

Hello,
 
My name is Rebecca Calsada.  I work for a company in Chicago.  It has come
to my attention that the company is using “Erlang” to create service levels
for people in phone teams.  Unsurprisingly, the management on site doesn’t
know what Erlang is.  As an employee, I want to know what it is that I am
judge by.
 
My research, on line, led me to this very informative site:
http://www.erlang.org/faq/t1.html
I found this e-mail address there.
 
Though I have read the FAQ thoroughly, I don’t feel confident in my
knowledge.  The main reason why I’m seeking answers is that the upper
management is creating criteria for the phone teams to meet that are
unrealistic.  
 
Broad questions are:
            What is Erlang mostly used for?
            Is it best for phone centers where each call is almost always
identical? (Information center, catalog ordering
)
            Is Erlang good for a call center where each call is
unpredictable in length and difficulty?
 
Thank you for taking the time to read this!
 
I can also be reached at

 





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